Adoption Co-ordinator (Temporary)
The Adoptions Team work closely with the wider volunteer team, and in particular Rabbit Coordinators, to gain insight and knowledge about the rabbits available for adoption to enable us to match rabbits to the home that best meets their individual needs. The immediate team works as a close unit, communicating daily with regards to a range of topics, e.g. interest in available rabbits, health and/or behavioural issues of individual rabbits, managing waiting lists, etc in order that all aspects of the adoption process are managed efficiently.
Applicants need excellent communication skills and good attention to detail to guide members of the public in adhering to rabbit welfare standards and manage their expectations of rabbits as family pets. Post-adoption support is often required, predominantly for bonding but could include any issue the adopter requires advice on.
For both application and aftercare enquiries, standard responses can be used in the majority of cases, and advice can always be sought from the Adoptions Team for more complicated issues. Providing quality service from the beginning to end of the adoption journey is essential to ensure the rabbits and their new owners are confident and happy together in the forever home.
This is a varied and exciting role, which provides daily challenges along with the opportunity to understand fully the role Adoptions volunteers play in the journey of rabbits who enter the rescue before they move on to their forever home.
The Skills You Need:
- Interest in animal welfare
- Attention to detail
- Work as part of a small team
- Excellent Communication & Customer Service
- Dedication & commitment to work
- Ability to coordinate volunteer teams to achieve results
- Ability to plan and schedule activity effectively
- IT Literacy & Administration
What's In It For You?
- Part of a wider team of social volunteers
- Play a critical part in the essential delivery of the charity
- Facilitate “New Hope” for our rescued rabbits as they find forever homes.
Due to the nature of the role:
- An interview process will be followed to select the right person.
- Details of the interview requirements will be shared upon application.
- Whilst the role is voluntary in nature, there is still an expectation of regular commitment to the charity’s activities.
- Applicants should ensure they have suitable availability to commit to the role.
- An initial probationary period may apply, at the discretion of the Board of Trustees.
This role is intended to provide maternity cover for the operational duties of one of our two Adoptions Manager volunteers. The post holder will not be required to take part in the charity’s Management Committee and will work closely with the other Adoptions Manager who will continue to represent Adoptions activity within the management team structure.
Working from your own home, with regular commitments via online meeting and communications systems.
Flexible, but as required. Most volunteers offer their time during evenings and weekends alongside other work and family commitments. This role will require a daily commitment.
Part-time equivalent, estimated to be approximately 1 hour each day.
Fortnightly meeting with Adoptions Manager
Providing partial Maternity cover for Adoptions Manager